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Support, Updates, and Product Development#

This page describes how users receive help while operating Exordos Core, obtain updates, and contribute to product development.

Contact Channels#

  • GitHub Issues for defect reports, improvement suggestions, and feature requests.
  • support@exordos.com for installation, configuration, and platform operation consultations, as well as requests that must not disclose information in a public issue.

When submitting a request, provide the Exordos Core version, operating system, command executed, complete error text, and the steps that reproduce the problem. Do not provide passwords, private keys, tokens, or other secrets.

Technical Support#

Support helps users install and configure the platform, configure access, diagnose issues, and apply updates. Begin self-service diagnosis with the Administrator Guide and Troubleshooting.

Request handling follows these steps:

  1. The user submits a request through GitHub Issues or email.
  2. The request is analyzed; additional information to reproduce the issue may be requested.
  3. The user receives configuration, operation, or remediation guidance.
  4. The request is closed after the issue is resolved or an answer is provided.

Issue Resolution#

For known issues, see Troubleshooting. It includes checks for resource, Node, and hypervisor states, as well as steps for common configuration and bootstrap script errors.

If the issue is not documented, create a GitHub Issue or send an email request. After a defect is confirmed, a fix is prepared in the project source code and included in a subsequent Exordos Core version.

Updates and Fixes#

New versions can contain defect fixes, security improvements, and new capabilities. Available versions are published in the Exordos Core releases.

Before updating:

  1. Review the changes in the target version.
  2. Retain the installed element version, network configuration, and access credentials.
  3. Test the update in a separate local installation.
  4. Prepare a rollback strategy.

See the Administrator Guide for detailed update requirements. Updates are performed per element. Exordos Core is also an element and is updated with the standard command:

exordos elements update core

Product Development#

Users can submit improvement suggestions, feature requests, and behavior-change proposals through GitHub Issues or support@exordos.com. Proposals are assessed for technical feasibility, security, compatibility, and user needs.

Accepted changes are implemented in the source code, verified, and included in future releases. Released changes are documented in release materials.